Client Notice of
Privacy Practices
How Your Health Information is Used and Disclosed
This notice describes how your health information may be used and disclosed and how you may access this information. Please review it carefully.
Protecting your privacy has always been important to this practice. Federal and state laws—including the Health Insurance Portability and Accountability Act (HIPAA)—require us to inform you of our privacy practices and your rights. As of February 16, 2026, HIPAA‑covered entities must also include information about Substance Use Disorder (SUD) patient records protected under 42 U.S.C. 290dd‑2(a) and 42 CFR Part 2 (“Part 2”) in this Notice of Privacy Practices.
At Ellie Mental Health, we are committed to keeping your health information secure and confidential. We are required to maintain your privacy, provide this notice, and follow its terms.
How We May Use and Disclose Your Health Information
Treatment
We may use or disclose your health information to support your treatment. For example, we may share information with another provider involved in your care. However, if we maintain Substance Use Disorder (SUD) patient records protected under Part 2, we will not disclose those records for investigations or legal proceedings against you without either:
- Your written consent, or
- A court order and a subpoena, as required by Part 2.
Payment
We may use or disclose your health information to obtain payment for services. For example, we may send progress information to your health insurance company.
Healthcare Operations
We may use or disclose your information for routine operations, such as quality improvement, staff training, or entering information into our systems. We may also share information with business associates who assist us, and they are required by contract to protect your privacy.
Communications With You
We may contact you about appointments, services, or practice updates. Unless you instruct us otherwise, we may leave messages at the phone number you provide.
Emergencies
In an emergency, we may disclose your information to a family member or another person involved in your care.
When Required by Law
We may disclose your health information when required by federal, state, or local law.
Sale or Transfer of the Practice
If this practice is sold, your health information will become the property of the new owner.
Other Uses and Disclosures
Except as described above, we will not use or disclose your health information without your written authorization.
Your Rights Regarding Your Health Information
- Request Restrictions: You may request in writing that we limit how your information is used or disclosed. We will inform you if we can accommodate your request.
- Accounting of Disclosures: You have the right to know about certain disclosures we make of your health information.
- Preferred Contact Method: We will use the address or phone number you prefer for communications.
- Access to Records: You may request to see or obtain a copy of your health information.
- Request Amendments: You may request changes to your health information in writing. If we do not agree to amend the record, we will include your written statement in your file.
- Copy of This Notice: You have the right to receive a copy of this notice at any time. If we update this notice, we will notify you in writing.
Questions or Complaints
You may file a complaint with the U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F, Washington, DC 20201, if you believe your privacy rights have been violated.
If you believe your privacy has been compromised or need assistance regarding your health information, please contact your local clinic. You can find their contact information by searching for the location here.
