CHANGING the CULTURE of MENTAL HEALTH

Clinic Director

Winona, Minnesota

Full Time

The Clinic Director (CD) is responsible for the overall performance and operations of the clinic.
Position Overview: Support clinic staff; monitor productivity/capacity, identify staffing needs, and recruitment; assess clinic’s fiscal direction; and provide resource support and administrative oversight.

Responsibilities & Duties

Staff Management
  • Oversee the hiring process for therapists at their clinics, including application review, interviewing, and onboarding
  • Manage clinic staff’s PTO requests, expense reimbursement, and CEU requests
  • Review staff documentation to ensure timely documentation completion and best practices to meet compliance standards
  • Participate in weekly review of EHR service lines and 8030 reports for accuracy (supported by Mgrs where applicable)
  • Provide procentive training and ongoing support
  • Mediate escalated interpersonal employee issues and concerns
  • Implement Performance Coaching, Performance Improvement Plans, and termination process with DCO and HR support
  • Conduct clinicians’ annual Performance Reviews; Renew supervision plans annually at time of Performance Review
Supervision and Consultation
  • Participate in CD Peer Consult Group
  • Conduct weekly consultations with CM (in clinics where role is applicable)
  • Provide 1:1 consultation with all therapy staff to review productivity, caseload, and clinical documentation (minimum interval; Lisc provider once monthly for an hour; Non-Lisc provider twice monthly)
  • Track 1:1 consultation by use of 1:1 CHECK-IN NOTE
  • Oversee Rule 29 Clinic Supervision and Consultation: (MGR facilitates where applicable)
  • Co-Facilitate with CM (where MGR role applies) 4 hours of interdisciplinary group consultation for clinic staff, ensuring at least 2 different licensures are represented at each meeting
  • Ensure that all staff attend required Rule 29 consult meetings (FT staff attend 4 hours/month; PT staff attend 2 hours/month) and complete all required Rule 29 documentation
  • Review and sign documentation of pre-licensed providers (i.e., ticketed treatment plans, diagnostic assessments, discharge summaries, etc.)
  • Provide clinical oversight to clinic’s Mental Health Practitioners and Professionals congruent with state regulations and EFS policy
Clinic Oversight
  • Provide training, staff development, and administrative oversight to support the functioning of the clinic
  • Collaborate with DCO and Chief Strategy Officer (CSO) to implement strategies for fiscal and clinical efficiency
  • Monitor and manage clinic office schedules and office supplies
  • Provide timely response to concerns raised by clients, clinicians, or external stakeholders
  • Serve as point of contact for building management related issues or concerns.
  • Collaborate with Community Outreach to promote clinic visibility
  • Identify opportunities to improve client care, quality, and effectiveness
  • Maintain clinical caseload
Organizational Leadership
  • Collaborate with leadership to implement EFS policies and procedures
  • Update clinicians of changes related to EFS operations (i.e., policy changes, HR regulations, Procentive workflows, clinic updates, compliance expectations, etc.)
  • Collaborate with Community Outreach to communicate needs and/or identify community outreach opportunities
Technology
  • Provide direction and support regarding Procentive use and documentation best practices
  • Review and provide same day response to Procentive ticket, Teams, and email items during work week.
  • Respond to tech support requests of staff and escalate as needed to Ellie IT
  • Promote staff engagement on and support staff use of Microsoft Teams

Qualifications & Skills

  • Master’s Degree or higher education in mental health discipline
  • Independently licensed with a Minnesota-issued clinical practice license (e.g., LISCW, LMFT, LPCC, LP)
  • Strong problem-solving and executive skill sets
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Working understanding of human resource principles, practices and procedures
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to function well in a high-paced and changing environment
  • Proficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams

Benefits

  • Healthcare, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, 401K you know, the usual :)
  • Tons of consultation, support, and flexibility in scheduling and hours
  • Opportunity to be creative and develop your passions into new programs and services
  • Up to 40 free CEUs annually
  • Sweet team building activities and swag!
  • Awesome company culture!

  • CD reports to Director of Clinic Operations (DCO)
  • Clinic Manager (CM) will report to and collaborate with CD on a weekly basis (only in clinics where the CM role is applicable)
  • All clinic therapists report to CD

Ellie Family Services, PLLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran by following applicable federal, state and local laws. Ellie Family Services, PLLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ellie Family Services, PLLP expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Ellie Family Services, PLLP employees to perform their expected job duties is not tolerated. Violation of this policy may lead to progressive coaching up to and including the possibility of termination.